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ICM LOGGER -Service Account Failure

Hi,

Please suggest me for below-

ICM Version- 7.5, SQL  Version-2005

I have 3 Servers for ICM.
1 for Progger 1 , 1 for Progger  2 and 1 for AW/HDS.

I have Installed both the logger and AW?HDS and  installed SQL 2005 on the machine and updated SQL 2005 with Service Pack 3.
I  created database(from ICMDBA)for Progger 1 and Progger 2 and AW/HDS.
Now the  moment I started Logger Services , It got Corrupted .

I am getting the  error" Unable to start service (Cisco ICM Ins1 Logger A).The service did not  start due to loggon failure"

Please find the enclosed  .

Thanks,
Manish

2 REPLIES

Re: ICM LOGGER -Service Account Failure

I've seen something similar with older version of ICM (7.0), the installer had a bug, had to get an updated installer.  In your case though, I'm not 100% sure, but you might want to investigate if there's a new installer version.


david

Bronze

Re: ICM LOGGER -Service Account Failure

Ran into a similar situation recently. Be sure that the applied domain policy to the server allows for the domain account to 'logon as a service'. Also helpful in troubleshooting this is using the new 'Service Account Manager' tool available in the ICM folder. It could be as simple as a password mismatch.

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