We have IPCC 7.1 with CRS 4.0 version. From last 2 days the ICM subsystem on the both CRS servers are showing partial service. As a result of this the ICM is not able to run external VRU scripts and drops the call. The CRS logs under Server traces show that the server had crashed yesterday.
1. Checked connectivity between CRS and ICM and its fine
2. Port defined in ICM subsystem is 9999
3. We are experiencing the same problem on both CRS servers.
What is the reason that ICM subsystem is in partial service?
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.