11-02-2007 12:13 PM - edited 03-14-2019 01:30 AM
We are considering moving from a Router/Logger pair to ICM Roggers. We will max out around 500 agents so the Roggers definately meet the specs. I am trying to locate a document explaining the pros and cons of using Roggers. Does one exist on the web?
11-02-2007 12:27 PM
the SRND is located here:
I think the only considerations are number of agents/number of calls
11-02-2007 12:38 PM
Sizing is really your underlying factor (BHCA, Agent count, etc). There is no difference between Routers and Loggers vs. Roggers - it's the same software only co-installed.
Loggers (being the SQL Db) tend to be I/O intensive and the Call Routers tend to be RAM intensive so they actually nest together pretty well as a co-installation.
Pros and Cons?
Pros:
- Less TCO in servers, support and maintenance for the application
- Potentially smaller Carbon/HVAC/Electrical Footprint (Go Green!)
- It appears to fit the needs of your enterprise
Cons:
- Same eggs, less baskets
- If you need to reboot the Logger, you're also rebooting your Call Router (as an example)
- If GS has an immediate need to expand 10 fold, you have to worry about a redesign in the back office.
I can't really qualify the ICM upgrade process as a pro or con here, it's more of a trade off in my mind.
/Jeff
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