We have an .aef script that announces your place in queue. I copied the script and renamed (no changes to the script logic) it to match the new call center wanting this feature. After adding it to the IVRs and to the Network VRU Script List in ICM Config Mgr, the ICM routing script will not run the external script. If I run the original script, it works without issue.
I've added new VRU scripts in the past without issue.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...