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New Member

ICM scripting parameter to use ANI II information

Can you please help to identify what VARIABLE under the OBJECT

TYPES within the ICM scripting, if any, that would be used to accept ANI II

information (ie. the 2 digit code that represents where the call was placed

from - cellphone/payphone/regular/etc.) from the carrier.

Thanks

3 REPLIES
New Member

Re: ICM scripting parameter to use ANI II information

Cisco has TCL developers who can create such scripts for you. This group is known as Developer Support. Refer to http://www.cisco.com/en/US/products/svcs/ps3034/ps5408/ps5418/serv_home.html for more information.

Re: ICM scripting parameter to use ANI II information

Hi there,

are you looking for

Call.CallingLineID

or

Call.DialedNumberString

perhaps?

New Member

Re: ICM scripting parameter to use ANI II information

Neither I believe.

Call.CallingLineID = Customers phone number

Call.DialedNumberString = Number customer dialed to reach us (ie DN)

I am looking for the two digit ANI Information codes that would identify such things as if the customer was calling from a cellular, pay-phone or detention facilities. I believe if the carrier provides this information to the ICM it could be valuable to route a customer calling via a cell phone differently then one from a detention facility for example.

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