Re: ICM scripting parameter to use ANI II information
Neither I believe.
Call.CallingLineID = Customers phone number
Call.DialedNumberString = Number customer dialed to reach us (ie DN)
I am looking for the two digit ANI Information codes that would identify such things as if the customer was calling from a cellular, pay-phone or detention facilities. I believe if the carrier provides this information to the ICM it could be valuable to route a customer calling via a cell phone differently then one from a detention facility for example.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...