I am running UCCE 7.5.10 with IPIVR and my question is about setting Priority within the Queue to Node. My goal is: When a call to a special DNIS enters the call center, it recieves priority to other Sales calls waiting in queue and will go to agents in Sales_Tier1_SG and Sales_Tier2_SG. I have not used the priority option or multiple skill groups within a "Queue to SG" node before so I am seeking validation that it will function as expected. I have the attached the proposed segment of scripting. Please advise me. Thank you in advance.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...