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ICM service monitoring IP Phones

Which ICM service monitors the IP Phones? (available, busy etc)

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Re: ICM service monitoring IP Phones

It's the CallManager PIM (PIM and jgw1 services) on the PG that communicates with CallManager CTI Manager service via JTAPI and delivers the information. The jgw1 talks to OPC service on the PG which communicates with ICM Router service.

HTH,

Chris

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