ICM Services

[happy_248578]

Is there any other third party tool or monitoring software where we can see/monitor the ICM Services(Logger,Router,PG) ?

[geoff]

Cisco have been quite systematic in adding a ton of support for SNMP to UCCE, CVP and so on over the last few years.

You would need a NM (Network Management) platform like Solar Winds Orion, HP OpenView and so on to do this in a reasonable way.

You can see what services are running through an SNMP query of the process table. This is reasonably well described in the "SNMP Guide for Cisco ICM/IPCC Enterprise & Hosted Editions".

You would need to have the services of someone who understands network management to set up a comprehensive system, but the plumbing is all there on the UCCE side.

Regards,

Geoff

[happy_248578]

Thanks for respond Geoff.I will check the document.............

[joesnyde]

This document is very good as well,

Serviceability Best Practices Guide

for Unified ICME, Unified ICMH, Unified CCE, and UnifiedCCH

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/configuration/guide/serviceability.pdf

Joe

[webstd.design]

Hello!

I want to provide monitoring solution for our IPCCE.

I read manual

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/configuration/guide/serviceability.pdf

but I didn't find any OID or something like that I can use for my SNMP monitoring application.

All information from Serviceability Best Practices Guide is displayed in the manner like this:

cccaComponentElmtName.0.1.5 = router

cccaComponentElmtRunID.0.1.5 = 4040

cccaComponentElmtStatus.0.1.5 = active(5)

How I can use filed like cccaComponentElmtName.0.1.5 to get right OID?

Also I found file CCCA-Notifications.txt in C:\icm\snmp folder Could this file be useful for me?

I hope you can help me for this question.

Thank you!

[cisco]

not sure if it helps but I find that too much monitoring can harm the platform (I know) what i mean is that if you have Ooodles of screens and reports they will not get the attention they deserve.

So I use WebView for Peripheral Online, and have some SNMP rules on SolarWinds to alert various teams depending on certain alters. I created the alerts in the lab to build my custom rule sets.

This works well for mthe clients needs and my SLAs

P.S. I only have the Central Centroller sending SNMP events to the SolarWinds server.

Thanks

Dan

[webstd.design]

I want to use only needed services for monitoring.

Can you provide me useful info for SNMP monitoring? Some OIDs or how you collect needed info by SolarWinds?

[geoff]

The OIDs are defined in the MIBs. Look on your ICM install in \icm\snmp. Install the MIBs in a nice MIB browser like the free one from iReasoning. You will be able to see exactly what the OIDs are. This is standard SNMP Network Management.

Regards,

Geoff

[cisco]

The files within icm\snmp maybe old compared to what is loaded into SolarWinds.

My SolarWinds is trapping on the

source IP

Community String

SNMPv2-MIB:snmpTrapOID is equal to CISCO-CONTACT-CENTER-APPS-MIB:cccaIcmEvent

From here I break down even futher by picking our different Peripherals such as:

cccaEventText contains *IVR_01* || *is not operational

I also have some key ones on the database events to alert me the space used gets to high

Hope this helps.

Ta

Dan

[happy_248578]

Hi All,

Thanks for your post.Actually in BIN folder some .exe files was missing due to virus.After re-installation the Services working fine.Thanks