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New Member

ICM Services

Is there any other third party tool or monitoring software where we can see/monitor the ICM Services(Logger,Router,PG) ?

9 REPLIES
Green

Re: ICM Services

Cisco have been quite systematic in adding a ton of support for SNMP to UCCE, CVP and so on over the last few years.

You would need a NM (Network Management) platform like Solar Winds Orion, HP OpenView and so on to do this in a reasonable way.

You can see what services are running through an SNMP query of the process table. This is reasonably well described in the "SNMP Guide for Cisco ICM/IPCC Enterprise & Hosted Editions".

You would need to have the services of someone who understands network management to set up a comprehensive system, but the plumbing is all there on the UCCE side.

Regards,

Geoff

New Member

Re: ICM Services

Thanks for respond Geoff.I will check the document.............

Cisco Employee

Re: ICM Services

This document is very good as well,

Serviceability Best Practices Guide

for Unified ICME, Unified ICMH, Unified CCE, and UnifiedCCH

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/configuration/guide/serviceability.pdf

Joe

New Member

Re: ICM Services

Hello!

I want to provide monitoring solution for our IPCCE.

I read manual

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/configuration/guide/serviceability.pdf

but I didn't find any OID or something like that I can use for my SNMP monitoring application.

All information from Serviceability Best Practices Guide is displayed in the manner like this:

cccaComponentElmtName.0.1.5 = router

cccaComponentElmtRunID.0.1.5 = 4040

cccaComponentElmtStatus.0.1.5 = active(5)

How I can use filed like cccaComponentElmtName.0.1.5 to get right OID?

Also I found file CCCA-Notifications.txt in C:\icm\snmp folder Could this file be useful for me?

I hope you can help me for this question.

Thank you!

New Member

Re: ICM Services

not sure if it helps but I find that too much monitoring can harm the platform (I know) what i mean is that if you have Ooodles of screens and reports they will not get the attention they deserve.

So I use WebView for Peripheral Online, and have some SNMP rules on SolarWinds to alert various teams depending on certain alters. I created the alerts in the lab to build my custom rule sets.

This works well for mthe clients needs and my SLAs

P.S. I only have the Central Centroller sending SNMP events to the SolarWinds server.

Thanks

Dan

New Member

Re: ICM Services

I want to use only needed services for monitoring.

Can you provide me useful info for SNMP monitoring? Some OIDs or how you collect needed info by SolarWinds?

Green

Re: ICM Services

The OIDs are defined in the MIBs. Look on your ICM install in \icm\snmp. Install the MIBs in a nice MIB browser like the free one from iReasoning. You will be able to see exactly what the OIDs are. This is standard SNMP Network Management.

Regards,

Geoff

New Member

Re: ICM Services

The files within icm\snmp maybe old compared to what is loaded into SolarWinds.

My SolarWinds is trapping on the

source IP

Community String

SNMPv2-MIB:snmpTrapOID is equal to CISCO-CONTACT-CENTER-APPS-MIB:cccaIcmEvent

From here I break down even futher by picking our different Peripherals such as:

cccaEventText contains *IVR_01* || *is not operational

I also have some key ones on the database events to alert me the space used gets to high

Hope this helps.

Ta

Dan

New Member

Re: ICM Services

Hi All,

Thanks for your post.Actually in BIN folder some .exe files was missing due to virus.After re-installation the Services working fine.Thanks

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