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New Member

ICM Supervisor and Configuration User (User List)

Hi,

is there a way to be both? If an user is for example Supervisor, i am not allowed to add him to the User List. But i have the requirement that some user can

- Reskill

- Add Agents

with their one Domain Account. How would you solve this? The only way im currently seeing is to add a "dummy" domain account to the supersivor cause its never used for any logins anyways (UCCE 8.0, usind CUIC, no WebView). But this isnt a very clean way and the new domain dummy accounts need to be allowed by the companies IT Departement which is not a very easy way.

Thanks,

Fabian

1 ACCEPTED SOLUTION

Accepted Solutions

ICM Supervisor and Configuration User (User List)

Dummy accounts is the way to go, I usually create mine with the number of the agent ID, that way they are easy to spot.

david

2 REPLIES

ICM Supervisor and Configuration User (User List)

Dummy accounts is the way to go, I usually create mine with the number of the agent ID, that way they are easy to spot.

david

New Member

ICM Supervisor and Configuration User (User List)

Thanks for your answer, thats a bit sad but then i'll have to go with this and fill out change forms for every dummy AD user

Thanks,

Fabian

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