I have a issue where I cant seem to get a call to my agent. I have the run external script node in place but not sure how to get the call to the agent.I also put in the Queue to Skill Group node dial the Route Point number the BasicQ script plays but call never hits agent. Any troubleshooting tips? Thanks
Hey thanks everybody I figured out the problem. I rebuilt the CM PG and make the associations with the user's and re-configure my Route Points. I have the wrong numbers in and was using them as IVR triggers instead of ICM Route Points. I corrected all of that and I am now working. Thanks again
Hey Basseer, I got it working thank you so much. I rebuilt the CM PG and changed the triggers from IVR to ICM routing. I was able to get a call to my agent. You can still send me that link to the file you have for scripting, I'm always open for more documentation that other people found to be helpful. Thanks
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...