This is a long shot but there must be other people out there with the same config...
We have ICM7.0 NAM with Type 3 Periphonics/Nortel NIVR.
The ICM & NIVR are both connected to Alcatel OSP IN.
When ICM receives a call from the IN, it executes Send to VRU and all the usual Run Script Request stuff.
When the ICM returns a Label to the IN, the IN & Switch Network (DMS) tears the call down from the NIVR. The NIVR freaks out and logs the call as abandoned. This is because the IN just sends a 'Bye' message to the NIVR and it doesn't indicate whether the call was successefully connected or abandoned.
So all our Type3 calls are showing up as Abandoned from an NIVR perspective. We are migrating from Type6 VRU (where NIVR was the Routing Client) so we haven't had this problem previously.
Has anyone encountered this and what have you done to overcome it?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...