An offered call is a call that came into the system and was assigned that call type. A routed call is call that was routed by ICM to a destination while assigned that call type. So when a call first comes in, it counts as offered, when it is routed to an agent or extension, it counts as routed. If the caller hangs up before being routed, the call will count as offered but not routed.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...