We are having issues while comparing Service level in CallType and SkillGroup reports. Just need to know, if using skillgroups in script without announcements, is it highly likely for the counters to add up an offered call in calltype and skill group at the same time or not? If yes, then what could be the cause of difference in offered calls in calltype and skillgroup reports in same duration?
I recommend you only use the CT for SL calculations and never look at the SG SL metric. In addition only use one CT before you queue the call. Then no matter how may messages you play while in queue the SL is still the most exact SL.
When using the SL in a SG, I've seen numbers that aren't exactly right, specially when using queuing to multiple skill groups at the same time or over flowing to other SGs while in queue.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.