Hi! I've looked through a lot of info but still not able to clear my confusion. We are going to offer ICME+Gateway PG+Unified CCX 8.0+CUCM 8.0 to one of our customers as a call center solution. According to the docs such system will be able to handle:
(please correct me if I'm wrong here - will be very grateful).
But the questions are:
1. Will it support web-chat with customers, click-to-talk, and web collaboration? (Will Web collaboration option fit in here?)
2. Will workforce optimisation (WFO) work in such a system?
I'll be grateful to everybody who shares a thought.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...