Hello. I am running UCCX 9.0.2 and I am having an issue with my Icons not displaying in my CAD Toolbar for my Agents.
This is defined in the Desktop Work Flow Administrator at:
Work Flow Configuration => Work Flow Groups => Call Centre => CAD Agent => User Interface => Toolbar tab
The Agent's CAD appears like this:
As you can see, the icons do not appear but the buttons are active and do work.
I've tried adjusting the DPI and screen resolution to no avail.
Also, I've found that only the icons that come with the system will appear in the CAD toolbar. Any custom icons I try to add - regardless of pixel setting, or whether they are a .jpg, .gif, .png, etc. - does not work. I do not receive any error message and they will appear in the setup for the Toolbar in the Cisco Desktop Workflow Administrator, but they will not be visible in the CAD.
Are there specific guidelines/settings that are required by the CAD?
Hi - I have the exact same problem... I've figured out it has something to do with permissions in the following folder:
C:\Program Files (x86)\Cisco\Desktop\Icons
The CAD agent writes a file to that folder if you have a custom icon setup. It then removes it when you close the CAD.
Though I don't know what it is exactly... some of my users get the icon no problem and some don't. If I log in as a local admin, then the icon will appear. I have not been able to figure out what exactly is the trick to making it work, but am sure it's permissions related. If you were able to figure it out or have any suggestions please let me know.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: firstname.lastname@example.org Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...