Using CuCM 6.1, CCX 5.02 on a VMware platform, I am recieving the following error. The phone has been associated with the JMTAPI user, so is visible from CCX as an agent. I have attached the CAD log file.
ANy help will be appreciated as I have exhausted my resources.
Can you upload a new agent log? You can test ODBC connection from Administrative tools on the CRS server. Open ODBC and click on the DSN tab and run through each until you see the Test Connection. Verfiy these work correctly.
I did try the odbc connections and they were all working fine. I the went over my installation process again and realised that when configuring the RMCM provider login name, that I was putting in the CCM admin username and passowrd and not the RMCM username. Once I changed that, it worked fine.
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The short answer is that you don't.... That isn't entirely true while at
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...