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Identifying Queues to Agents on IPPhone

Hello, What can I do so that when an agent, who is part of multiple queues, answers a queue call, they can see what queue it is they are answering on their ipphone? We use only ipphone agents. Right now, the cti port number is being displayed. I would prefer to have it display the cti route point or ideally a name, like, SERVICE QUEUE... Please advise...

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Re: Identifying Queues to Agents on IPPhone

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