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New Member

If UCCX first node down, what features are still available?

Hi all,

I have installed the UCCX 8.5 first node and second node,

and configured to link them up togehter (LAN)

- Created some application for IVR

- Created some resource and CSQ

all working fine

Then... I want to try the HA.

I tried to unplug the first node UCCX ethernet cable (just make it disconnect)

The IVR is still working,

But ... the Agent and Supervisor seems cannot login to the UCCX via CAD/CSD

Do I miss-configure any setting or is that the only feature after the first node down?

Thanks

Sam

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1 ACCEPTED SOLUTION

Accepted Solutions
VIP Super Bronze

If UCCX first node down, what features are still available?

You need to re-run the CAD Configuration Tool after completing the HA setup. Also you may need to run the PostInstall.exe tool from the CAD install directory on a PC and manually add the HA node IP address.

2 REPLIES
VIP Super Bronze

If UCCX first node down, what features are still available?

You need to re-run the CAD Configuration Tool after completing the HA setup. Also you may need to run the PostInstall.exe tool from the CAD install directory on a PC and manually add the HA node IP address.

New Member

If UCCX first node down, what features are still available?

wow! thanks! It works smoothly  ~

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