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Impossible to upload Script and to create new application on UCCX 5.0.2

Hi All,

I'm trying to upload a new script on the UCCX server version 5.0.2 but I can not. When I click on the "Upload" button, I get a blank page where iit is written there is no connection. I can connect on the appadmin page. When I want to update or to create an application I have the following error:

Error while handling the input request.

com.cisco.app.ApplicationException: can not acquire ClusterMutex
com.cisco.config.ConfigException: Get config record - error: catch cisco.config.ConfigException UnmarshalException
javax.xml.bind.UnmarshalException: Content is not allowed in prolog.
- with linked exception: [org.xml.sax.SAXParseException: Content is not allowed in prolog.]

Can someone help me?

Thanks in advance.

3 REPLIES

Re: Impossible to upload Script and to create new application on

Try doing this on the Server or UCX box direct.

Also check all your engine services are running fine.

Good luck.

Baseer.

VIP Super Bronze

Re: Impossible to upload Script and to create new application on

Along these lines, you may want to restart the CRS Administration service through System > Control Center.

There were a few bugs about page loading errors in various releases of 5.0. I took a glance at the bug toolkit and didn't see an exact match as you have described it though.

Re: Impossible to upload Script and to create new application on

try to restart www from windows services

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