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inactive Agent Statistics Report - Supervisor Desktop

Hi,

we are having a problem with the Agent Statistics Report, this service appears as inactive (service.JPG). I've seen in the IPCC and the Recording and Monitoring service it's started and up. But when I try to see it, appear the following message:

"Unable to retrieve the Service Details"

I already restarted the services, but without sucess.

Anyone can point me in the cause of this?

Best regards

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