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New Member

Inactive Agents IPCC

I have installed the upgrade of the cluster of the Call Manager to the version 5.1.2 from the version 5.1.1. The IPCC Agents were operating satisfactorily with the version 5.1.1 and after of the upgrade of the Cluster of the Call Managers to version 5.1.2 all agents are showed in the List of Inactive Agents, the section RmCm Configuration/Resources/Inactive Agents. That situation has produced this situation?

2 REPLIES
New Member

Re: Inactive Agents IPCC

Hi, I just wanted to know have you check the agent's IPCC Extention in the CallManager's End-user configuration page ?

Thanks.

Cisco Employee

Re: Inactive Agents IPCC

Hola Ricardo,

did you upgrade the JTAPI plugin too?

Regards,

Riccardo

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