Just recently added an ACD group across a WAN. They previously did not have IP phones. 10% of their incoming calls break up like a cell phone. The caller can here the agent perfectly, but the agent hears the garbled connection. The agent calls back the person and has no issues. Since all they take is incoming ACD calls, I'm not sure if it's incoming in general or something to do with UCCX. We've verified no packet loss. Our agents on the local side of the WAN are not having these issues. I have a Gig link connecting the two sites, so there are no bandwidth issues. I verified this is with both headset and handset. Any ideas?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...