We have a UCCE setup with outbound dialer.Some of the agents are registered to one of the subscribers, which got restarted for some reason.
We moved the agents to another callmanager suscriber and changed device pool.
But after this activity, when calls made through a few of the campaigns, agents are experiencing the following problem with CAD.
CAD will go on Reserved for a minute then will shift to Ready for about 45 sec and then will go to Not Ready, making the agent click the Ready icon once again for them to be queued for a lead to be given to them.
This is causing significant amount of problems in the normal call centre operation and any suggestion is highly appreciated!!!
It seems to be problem with the device pool change as you suggested because it started working fine after it was brought back to normal mode.The CCM Sub was brought back alive and now it is working fine.
But out of curiosity, I would like to know why would it affect the agent status.
The agent state was flapping between ready and not ready.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...