inconsistent ring back when call is routed to agent
In my hosted deployment,I recently added a new skill group.When customers call and the call is routed to an agent, they sometimes hear 4 rings and other times one ring before an agent answers the call yet the agent's device rings only once.What could be the problem? The other skill groups work just fine.Customers hear only a single ring before the agent picks.
Is this feature configurable for different skill groups?
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.