In a number of Webview Reports we had inconsistent data. For Example The Campaign Query Rule halfourly historical report is giving incorrect data when compared to SQL generated results from the server. Additionally the AHT and ASA for many Agent and Skill group reports is indicating 0 for most records, which should not be the case.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...