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New Member

Increase RONA timer for CAD

Can anyone point me the in the direction of how increase the timer RONA timer when using CAD? We have a customer that wants to increase the amount of time before a call is routed to the next agent. Any assistance would be much appreciated.

Thanks

3 REPLIES
Green

Re: Increase RONA timer for CAD

Express or Enterprise?

It's important for all who post here to make the distinction up front - as the two product sets are quite different and we have just the one forum for both (my big beef about this place).

Regards,

Geoff

New Member

Re: Increase RONA timer for CAD

Geoff,

Sorry about that, I thought that i had included in the original post. It is Express 5.0.2

Cisco Employee

Re: Increase RONA timer for CAD

Does this document help?

How to Adjust the Time Available for IPCC Express ICD Agents to Answer Calls

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00803530b0.shtml

Kevin

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