Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Inital Prompt skipped

Hi

I'm running UCCX 5.0(1)SR02ES01_Build013 and wrote a script where customers go to a queue, when all agents are busy.

Within this queue there is a initial prompt, before the caller will be taken on hold. Sometimes this initial prompt is not played and the caller is directly taken on hold.

Any ideas?

Regards

Peter

3 REPLIES
New Member

Re: Inital Prompt skipped

hi,

just a few ideas:

do you use HA? Have you uploaded the promt via promtManager? Are all CTI-Port registered? Does the Queue work fine?

Have you tried to set the Prompt Non-Interruptable in CRS Script?

Simon

New Member

Re: Inital Prompt skipped

We had this problem on a short message, we added a few seconds of silence to the beginning of the message and it worked.

New Member

Re: Inital Prompt skipped

We had this issue (and some other "wierd" issues)... we added a delay 2 sec to the top of all our scripts to fix them.

Thanks,

Robert

109
Views
0
Helpful
3
Replies
CreatePlease login to create content