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Community Member

Initialization of the Agent failed

Hello,

I have configured a Resource on a UCCX-System. When I start no the Desktop Agent, I get an error message that the "Initialization failed". But before this the Agent updated itself to the newest Version.

Can you give me a hint, where I can look for the mistake I made.

Thanks a lot!!

Regards,

Matthias

3 REPLIES
Community Member

Initialization of the Agent failed

Hello out there,

I have here the log entries with some Information. I don't know why the Agent cannot connect to any service. And the license problem is also strange. The LRM service is running and there are enough licenses available.

Can sombody help me?

2011-11-10 16:30:44:113 INFO LC0007 Invalid Value.

2011-11-10 16:30:44:113 INFO STD0000 Starting preference change event dispatch thread.

2011-11-10 16:30:44:379 INFO LC0000 Connected to Calabrio LDAP server on <10.244.16.51>.

2011-11-10 16:30:44:379 INFO STD0004 Client connected to service at <10.244.16.51>.

2011-11-10 16:30:44:379 INFO DESK1122 Get Update Flag from LDAP successfully.

2011-11-10 16:30:44:379 INFO SPUD0000 Successfully launched update from <>.

2011-11-10 16:30:51:394 INFO LRMS0004 LRMClient is connected to the service at <10.244.16.51>.

2011-11-10 16:30:51:801 INFO VOIP4020 Created the LDAP recovery thread.

2011-11-10 16:30:54:613 INFO DESK1048 Load the Agent Profile.

2011-11-10 16:30:58:082 INFO DESK1101 Verify agent license.

2011-11-10 16:30:58:441 INFO DESK1119 Load the agent configuration.

2011-11-10 16:30:58:441 INFO DESK1045 Package type is: Erweiterte Version

2011-11-10 16:30:59:191 INFO DESK1120 Login to telephony server.

2011-11-10 16:30:59:191 INFO ACMI0004 Is UCCX .

2011-11-10 16:30:59:191 INFO ACMI0000 Using ACMI protocol version <14>.

2011-11-10 16:30:59:441 INFO LC0000 Site language .

2011-11-10 16:30:59:441 INFO ACMI0003 Using site language code page <1252>.

2011-11-10 16:30:59:441 INFO ACMI0002 AcmiClientFactory is now using connection info.

2011-11-10 16:31:29:550 ERROR STD2001 Client failed to connect to any service.

2011-11-10 16:31:30:925 INFO DESK1049 Releasing Agent License...

2011-11-10 16:31:30:925 ERROR DESK3113 Unknown exception while releasing the license(s)

2011-11-10 16:31:31:003 INFO STD0005 Client disconnected from service at <10.244.16.51>.

2011-11-10 16:31:31:003 INFO DESK1006 LDAP auto-recovery message received. 2011-11-10 16:30:44:113 INFO

Thanks a lot!

Regards,

DrMxxxxx

Community Member

DrM, Hi there! Did you get to

DrM,

 

Hi there! Did you get to the bottom of this? Can you remember what the fix was? We've got it now on v8.5.

 

Rich

Community Member

Scratch that. We had CIPC

Scratch that. We had CIPC users who had same number on phone and on their UDP profile. When I removed their number of the CIPC itself it worked.

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