After applying the Maintenance Release 8.0(3) to a UCCE 8.0(2) system, the Script Editor was not allowing editing any scripts. A message was displaying saying that the Editor could not acquire lock.
During the maintenance, i had turned off both sides (proggers) and had applied the patches seperately on each Progger. In order to test the changes during out-office hours, i modified the ICM routing script to allow specific CallerIDs to pass to the "Queue to Skill Group" node.
After bringing up the 2 sides of the Proggers ONLINE, there were no issues.
Next, I upgraded the AW machine (ICM software to 8.0(3)). Afterwards, I tried to edit the script and couldn't acquire lock.
So I ran the "Initialize Local Database" tool in order to copy the configuration from the Logger into AWDB.
It has been 8 hours and 30 minutes that the process that dislpays is still working! I have read the process takes time, but I don't think that much time is acceptable. (i think the process name is "updateaw")
Has anyone faced this before?
Suggestions and explanations are highly appreciated.
I did script modifications during the maintenance in order to test from specific CallerIDs during out-of-office hours. I did the modification first on sideA while sideB was OFF. Since I cannot have both sides ON with different Maintenance Releases installed, I turned OFF sideA before starting sideB (LoggerB didn't have the chance to sync from LoggerA the script modifications). So I had to redo the same configuration again on Script Editor in order to accomplish the same tests on sideB. This has caused the Loggers to become out of sync. Now I need to sync the Loggers together. Do I need a maintenance window to do this? I guess I need both Loggers to be turned OFF.
Regarding the "updateaw" process, it took around 14 hours to complete.
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