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Injecting DTMF events from external system

Hello,

I want to send dtmf events to cisco cvp, these events will be pushed to the platform from another channel (tcp or http or webservice...)

The target is: to send dtmf events on behalf of the caller

Scenairo:

CallerA: calls the IVR and does not press anything

Another software system: sends message to the IVR with content similar to: "calledID=xxxx&pressedKey=1"

IVR: acts as if callerA pressed 1 and changes the prompt being played

I tried to find this feature in the following pdfs, but didnt find it yet

# Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified CallStudio.pdf

# Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified CallStudio.pdf

please advise, thank you

Khaled

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Injecting DTMF events from external system

I think you'll have a better chance of getting your question answered in the developer forums.

http://cdn.cisco.com/web/cvp/forums/-/message_boards/category/1056972

Injecting DTMF events from external system

I don't understand what you're trying to do.  You could write your VXML application to go a specific path if there is no user input, what is the specific need of DTMF inside CVP?

Actually, reading this a bit more, what is the communication channel between CVP and "another software system"?  Web service, DB?

david

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