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Community Member

Install issue UCCX 7, Cannot see more than 1 AXL Service Provider

When I run install and I put the IP of my Publisher I only get the IP of my Publisher for all 3 (AXL Service, Cisco Unified CM Telephony Subsystem, and RMCM Subsystem). If I put the IP of my Subscriber, I get the IP of my subscriber in AXL Service Provider, but now I see both IP's in CUCM Telephony Subsystem and RMCM Subsystem. Is there something I am missing during the setup process?

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Accepted Solutions
Cisco Employee

Re: Install issue UCCX 7, Cannot see more than 1 AXL Service Pro

If I understand correctly looks like you are not seeing all the CUCM IP address in the UCCX "Cisco Unified CM Configuratio" page. 

This generally happens if the CUCm server's are set with "hostname" (system - server) and UCCX is not able to ping the CUCM serveres with there hostnames.

If this is the case add the CUCM hostname in hostfile of UCCX and check if all the CUCM info populates

Thank you

Anuj Bhatia

2 REPLIES
Cisco Employee

Re: Install issue UCCX 7, Cannot see more than 1 AXL Service Pro

If I understand correctly looks like you are not seeing all the CUCM IP address in the UCCX "Cisco Unified CM Configuratio" page. 

This generally happens if the CUCm server's are set with "hostname" (system - server) and UCCX is not able to ping the CUCM serveres with there hostnames.

If this is the case add the CUCM hostname in hostfile of UCCX and check if all the CUCM info populates

Thank you

Anuj Bhatia

Community Member

Re: Install issue UCCX 7, Cannot see more than 1 AXL Service Pro

Yes, the problem did turn out to be that the UCCX could not see the second one because of DNS. Thanks for the help

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