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Installation of UCCX Workforce Management

Hi team,

can anybody give me a evaluation how long it takes for a basic installation of UCCX Workforce Management at a customer?

Regards,

Tobias

1 REPLY
Super Bronze

Re: Installation of UCCX Workforce Management

Hi

Install - not long... easily done in a day or so with the right skills and experience (e.g. SQL, Windows, UCCX etc).

The difficult part the actual configuration of the product - it's not a simple thing to configure, and how difficult it is depends a lot on what the customer's UCCX is configured like and how complex their staffing arrangements are. All this stuff really needs to be driven by the customer - they need to be able to maintain and tweak the operating configuration. I would say that it really is critical that anyone who will use it needs to go on formal training or it will be difficult for you.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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