Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
New Member

Installing WFO AQM Components

I was hoping someone could provide some guidance here as the Cisco installation guide doesn't exactly make this clear.

When installing Workforce Optimization 9.0 AQM components, I wanted to know which components should be installed on which servers.

We are going to be leveraging the Network Recording option only and deloying two virtual machines.

One virtual machine will be the Base server and the other will be the Recording Server.

From that stand point, I know the Base service components will be installed on the Base Server and the Recording Service components will be installed on the Recording server, but how about the rest?

I plan on having the SQL database on a remote system, so do I need to install the Database services on the database server or install them on the Base server?

Do the voice/screen services get installed on the Recording server or the Base server? How about the CTI Services? I am assuming Base server but the documentation doesn't specify.

Any help would be appreciated. Thanks.

CreatePlease to create content