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integrate call manager with IPCC

How to integrate ipcc express v 4.0.1 with call manger 6.0 without using LDAP corporate directoy.

Regards.

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VIP Super Bronze

Re: integrate call manager with IPCC

You can't. They are not compatible.

You'll need to install UCCX 5.0.

Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide:

http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Also, if you are at 4.0(5) and choose to go to UCCX 7.0(1), there is a tool that will allow you to migrate your historical reporting data; otherwise, it is lost during the upgrade. Note that UCCX 7.0(1) requires UCM 6.1(2) or later.

You can read the migration guide here: http://www.cisco.com/web/software/282467017/23664/UCCX_HR-DataMigration_Guide_4.0.5x_to_7.0.1.pdf

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