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Integrate Hosted IPCC 7.2.4 & CIM 4.3 with IEX WFM

Many Cisco IPCC docs make ref to "Cisco ICM Software Workforce Management Integration User Guide"

but I can not locate it on the web.

Does anybody have access to this doc ?

Are any additional licenses required when integrating IEX with H-IPCC and CIM ?

How to integrate IEX with H-IPCC used together with CIM 4.3 ?

Thanks

1 REPLY
Cisco Employee

Re: Integrate Hosted IPCC 7.2.4 & CIM 4.3 with IEX WFM

Hi Peter,

those are two different solution:

One custom part coming with Cisco Agent Desktop and a Cisco branded WFM Solution

IEX is not the WFM you found referenced in our documentation, it can and has been integrated to HIPCC, it is though unfortunately a Cisco AS custom deliverable, you would need to contact your Cisco sales rep for a quote.

Regards,

Riccardo

PS. Please rate useful posts accordingly.

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