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Integrate IPCCX with External Apps

Hi:

Is there a way to integrate IPCCX with an external application?

Suppose I have an Application that generate N outbound calls. Can I put these calls into the IPCCX CSQ to be processed by an Agent?

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Re: Integrate IPCCX with External Apps

There are also several features that enable customers to integrate various Cisco IP Communications products seamlessly into their Customer Interaction Network: "Cisco IP Communicator replaces Media Termination "Support for Customer Voice Portal (CVP) 3.0 (for all IPCC/ICM Enterprise and Hosted Edition deployments, except for the System IPCC Enterprise deployment) "Support for current versions of CallManagersee the Cisco IP Contact Center Enterprise Edition Software Compatibility Guide for a complete listing

http://www.cisco.com/univercd/cc/td/doc/product/icm/ipccente/ipctt_cg.pdf

Re: Integrate IPCCX with External Apps

The answer is yes.

IPCC X users usually are looking for easy and smimple way out, if this is the case?

You can have your external app generate calls and conference that to a local DN or JTAPi port where you have an app pointing to IPCCx CSQ.

This is not recommended but quick and dirty way .

Baseer.

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