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Integrated browser and agent desktop

Can someone point me to the right direction for configuring integrated browser in agent desktop?

Also, i know you can configure Agent desktop so agents can see the status of CSQ. Can someone assist me with this as well?

Thanks

1 REPLY
Green

Re: Integrated browser and agent desktop

Enable the integrated browser through the CAD Admin GUI. Under Work Flow Groups - - CAD Agent - User Interface - Browser Setup, check "Enable Integrated Browser".

Regards,

Geoff

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