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Community Member

Integrated phone in CAD UCCX version 8

Hi All

I seem to remember something about an integrated phone in new CAD version for a release of UCCX version 8. From some presentation.

I just can't find any thing about it. Can any one help me to locate info or correct me.

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VIP Super Bronze

Re: Integrated phone in CAD UCCX version 8

Are you referring to the 'dedicated ACD phone' model? This is/has been on the roadmap documentation for a while. It is not in 8.0 or 8.5 though; stay tuned for a future release.

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Community Member

Re: Integrated phone in CAD UCCX version 8

According to the CCX 8.0 CAD User guide, CAD works with IP Communicator, but then it always has. Also there is a mention about Dial Pad being modeless now, seems that it can stay on top.

You have never needed a hard phone if you have a IP Comm phone. This is what I do for remote work all the time.

Hope this helps.

VIP Super Bronze

Re: Integrated phone in CAD UCCX version 8

Are you referring to the 'dedicated ACD phone' model? This is/has been on the roadmap documentation for a while. It is not in 8.0 or 8.5 though; stay tuned for a future release.

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