Hello, I'm building a script for a bank, they use a software called teller navigator that needs to be integrated with UCCX. in a nutshell the caller is prompted to enter is member id, the script is going to put the member id on the application and some how needs to grab from the data base the initial of the caller and add those too, so that the agent has all of the user info in front of him when he takes the calls. any idea on how i can accomplish this?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...