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integration with a third party sowftware

Hello, I'm building a script for a bank, they use a software called teller navigator that needs to be integrated with UCCX. in a nutshell the caller is prompted to enter is member id, the script is going to put the member id on the application and some how needs to grab from the data base the initial of the caller and add those too, so that the agent has all of the user info in front of him when he takes the calls. any idea on how i can accomplish this?

the UCCX version is 7 premium. Thanks.

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