Hello, I'm building a script for a bank, they use a software called teller navigator that needs to be integrated with UCCX. in a nutshell the caller is prompted to enter is member id, the script is going to put the member id on the application and some how needs to grab from the data base the initial of the caller and add those too, so that the agent has all of the user info in front of him when he takes the calls. any idea on how i can accomplish this?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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