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interaction Manager 4.4 reopen case close

Hello I need help!

I have CIM Interaction Manager 4.4. My customer want to do forward it to email that already stay close.

I have this answer:

"Once the activity is closed you cannot reopen it to forward it again. But if the agents are however non-ipta agents you can configure them to be able create a new email and use an existing case ID to make a new activity part of an ongoing thread. This is not a new function, this would be available in 4.4 also. "

But  I do not see how can to insert case close to new case. can anyone tell me how to do that?

Thanks.

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