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Interaction Manager - EWT , Position in Queue

Hi All,

I have a questions about Web-Based chat with Interaction Manager.Can EWT and position In queue be presented to customer if customers caits in queue after sending a web-based chat request and how?

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Anonymous
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Re: Interaction Manager - EWT , Position in Queue

while java object is executing, the relevant call is put into the UNKNOWN queue. You cannot move this call.

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