is there a function in the script to make it recognise internal and external numbers, basically any call from the 3XXX range I want it to go into a high priority queue than a call from any other number range
Attached is a CRS 3.5 script which identifies the first digit of a calling number as a "3" and increases the priority of the call. Alternatively, the call could be queued to a different "higher priority" CSQ.
Note that you need to have an IPCC Express package which includes the use of Java steps and the Set Priority step requires at least IPCC Express Enhanced. Please rate useful posts.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
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