Some calls might have ended as soon as they went into the QtoSG node, check your WebView reports for abandoned calls. Also, your consider if statement will fail when there is 1 agent logged in and 3+ calls in queue.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.