We have implemented a Cisco IPCC Support Tools server for Enterprise 6.0 that provides administrative access to individual logs or merged logs with an explanation of the contents for each. The Support Tools dashboard provides customization options for log collection from different ICM nodes.
Take a look at the user guide, maybe it is what you are looking for.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...