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Invalid ID Error Message

Hi Everyone

I have an agent that is new to the company and he works in our CC, when he goes to login the the agent software he gets an error message that says "the ID specified is invalid" I've looked up that specific error on the internet and it says to restart the desktop sync service which i did and it still won't let the user login any help on this would greatly be apprecited and we are running UCCX 8.5.1.

Eric                   

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Invalid ID Error Message

Hi

UserID's are case sensitive.

Make sure that is not the issue.

Regards

Shikhar

1 REPLY
Cisco Employee

Invalid ID Error Message

Hi

UserID's are case sensitive.

Make sure that is not the issue.

Regards

Shikhar

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