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New Member

IP IVR - GET DIGIT STRING - Initial Time Out

I am having a minor problem with the scripting of the IVR. I am using GET DIGIT STRING to get the DTMF data entered. The clients claims that the Australian STD requires 10 secs for Initial Time out, but the script editor only allows me up to 8. Anyone can help me?

4 REPLIES

Re: IP IVR - GET DIGIT STRING - Initial Time Out

Why don't you have to nested Get Digit String steps, put the 2nd step inside the timeout step of the first. Maybe divide the timeout 5 and 5 seconds, the second GDS could have a silent prompt.

david

New Member

Re: IP IVR - GET DIGIT STRING - Initial Time Out

Use "Extended Get Digit String".

Set an Integer variable to 10 and select the variable in your initial timeout.

--Borislav

New Member

Re: IP IVR - GET DIGIT STRING - Initial Time Out

I have tried the solution that you gave me, using "Extended Get Digit String" and using an integer variabe for initial timeout. But the CRS Editor validate it as OK, but executing the script it does not work, the IVR report an error. Debugging the script the message returned by IVR in Extended Get Digit String step is: "Out of bound; expecting maximum of 8".

Do you have another solution?

Thanks

New Member

Re: IP IVR - GET DIGIT STRING - Initial Time Out

Here's what you do:

Record a prompt of 10s silence and place a "Play Prompt" step using the silent prompt and set the Interruptible to "Yes" right infront of your "Extended Get Digit String"

That will be your initial timeout.

--Borislav

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