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IP-IVR integration with MS Active Directory

Hi all,

Is it possible for IP-IVR to have integration (ODBC/webservices) with MS Active Directory? Caller would call into their IVR and provide the username and password for authentication with MS AD before proceeding with the call flow.

a)       Has this been done before?

b)       Does MS AD allows 3rd party for authentication (ODBC/webservices in this case)?

Thanks!

-JT-

  • Contact Center
2 REPLIES
Cisco Employee

Re: IP-IVR integration with MS Active Directory

Hi

For the IVR 7.0(1) Sr5 you can have ODBC connections to the following for database dips

Oracle 10g R2, Oracle 10g XE

Sybase Adaptive Server 12

IBM DB2 8.2

MS SQL Server 2000

MS SQL Server 2005

MS SQL Server 2008

MS AD has not been tested from Cisco side but you can follow the section "Defining an ODBC Data Source" to see if it helps

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/configuration/guide/uccx70ag.pdf

Regards

Anuj

Re: IP-IVR integration with MS Active Directory

Even if you could do this (not sure you can), it would be problematic.  How would users enter special characters via the telephone keypad?  Capital letters?

Doesn't sound like a very good idea.

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