ip ivr switch version failed

[Dmitry Sidorov]

Hi all,

i tried to switch version from 8.0.2 to 8.5.1 (cisco ip ivr) and its fails

uccx-install.log shows:

Cisco Unified CCX DB appears to be corrupt

does anyone have an idea on how to resolve this problem?

[brian1mcc]

Have a look at this docwiki article ...

http://docwiki.cisco.com/wiki/Recovering_from_database_corruption_during_switch_version_to_8.5(1)_SU3

Brian

[Ravi Shankar Pandit]

Reason for switch version are many . can you please upload uccx-install/system history and online.uccx (database)

logs

Regardss

Ravi

[Dmitry Sidorov]

Thanks for answer, the problem was in db corruption solved with TAC.